Plantas de Vilasar SL
All Alocasias Anthuriums Arrangements and bowls Calatheas and marantas Citrus Ferns Ficus Flowering plants Green indoor plants Orchids Palms Philodendrons and monsteras Sansevierias

Terms of sale

How to order, how to pay, when it arrives and how to return it.

1. Seller identification

These general terms and conditions govern the sale of products through the online shop [to be completed in the company record], owned by:

  • Owner: [to be completed in the company record]
  • Tax ID (NIF/VAT): [to be completed in the company record]
  • Registered address: [to be completed in the company record]
  • Email: [to be completed in the company record]
  • Phone: [to be completed in the company record]
  • Website: https://fitowaredemo.gestioerp.com

2. Purpose and acceptance

These terms govern the contractual relationship between [to be completed in the company record] and the user placing an order. By confirming the purchase, the user declares having read and accepted these terms, as well as the legal notice and the privacy policy.

To make a purchase you must be of legal age and have legal capacity to contract.

3. How to place an order

  1. Select the products and add them to the basket.
  2. Review the contents of the basket, the quantities and the total.
  3. Enter your billing and delivery details.
  4. Choose a payment method and confirm the order.

Before confirming you will be able to review the full summary and correct any mistake. Once confirmed, you will receive a confirmation email with the order details. That email is the proof of contract and should be kept.

The contract is deemed concluded at the moment [to be completed in the company record] confirms acceptance of the order.

4. Prices and taxes

Prices shown next to each product are stated in euros. The order summary details, before confirmation, the taxable base, the applicable taxes, shipping costs and the total payable.

Transactions are subject to value added tax or any other applicable indirect tax, depending on the place of delivery and the buyer's tax status.

[to be completed in the company record] reserves the right to change its prices at any time; however, the price in force at the time the order is placed will always apply.

5. Payment methods

Available payment methods are shown at checkout. Card payments are processed through a secure gateway operated by the bank; [to be completed in the company record] has no access to full card details and does not store them.

If payment is declined or not completed, the order will have no effect and you will be notified.

6. Delivery, timescales and shipping costs

Deliveries are made to the addresses supplied by the customer, through the carrier applicable in each case. Shipping costs are calculated and shown before the order is confirmed.

The estimated delivery time is stated on each product page and in the order confirmation. Unless otherwise agreed, and in accordance with Article 109 TRLGDCU, the order will be delivered within a maximum of 30 calendar days from the conclusion of the contract.

If an item is unavailable, we will inform you of the new expected date. You may then wait, replace it with another item, or cancel the unavailable part and be refunded accordingly.

The risk of loss or damage passes to the customer upon delivery, unless the carrier was chosen by the customer.

7. Availability

Product offers are subject to available stock. If, after an order is confirmed, it proves impossible to supply a product, [to be completed in the company record] will inform you as soon as possible and refund the amount paid for that item within a maximum of 14 calendar days.

8. Right of withdrawal

If you are a consumer, you have 14 calendar days to withdraw from the contract without giving any reason and without penalty, under Articles 102 et seq. of Spanish Royal Legislative Decree 1/2007 (TRLGDCU).

The period runs from the day on which you, or a third party indicated by you, receives the last of the goods in the order.

How to exercise it: tell us by email at [to be completed in the company record] or in writing to our registered address, by means of an unequivocal statement. You may use the model form at the end of this section, although you are not obliged to.

Returning the goods: you must send the products back without undue delay and in any event within 14 calendar days of notifying us of the withdrawal. The direct cost of returning them is borne by you, unless we tell you otherwise.

Refund: we will refund all payments received, including standard delivery costs, without undue delay and in any event within 14 calendar days of being informed of your decision. We may withhold the refund until we have received the goods back or until you supply evidence of having sent them. The refund will be made using the same means of payment you used, at no cost to you.

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exceptions: under Article 103 TRLGDCU, the right of withdrawal does not apply to, among others, goods made to your specifications or clearly personalised, goods liable to deteriorate or expire rapidly, sealed goods which are not suitable for return for health or hygiene reasons and were unsealed after delivery, and sealed recordings or software which were unsealed after delivery.

Model withdrawal form

To [to be completed in the company record], [to be completed in the company record], [to be completed in the company record]:

I hereby give notice that I withdraw from my contract of sale of the following goods: __________________________

Order no.: ____________ · Order date: ____________ · Date received: ____________

Consumer's name: ______________________ · Address: ______________________

Signature (only if this form is sent on paper) and date: ______________________

9. Statutory warranty

All products carry the statutory warranty of conformity under Royal Legislative Decree 1/2007, as amended by Royal Decree-Law 7/2021: three years from delivery for goods and two years for digital content and services.

During the first two years, any lack of conformity that becomes apparent is presumed to have existed at the time of delivery, unless proven otherwise. If the product is not in conformity, you may require its repair or replacement and, where these are impossible or disproportionate, a price reduction or termination of the contract.

The warranty does not cover defects caused by improper use, lack of maintenance, normal wear and tear, or handling by unauthorised personnel.

To make a warranty claim, contact us at [to be completed in the company record] keeping the invoice or proof of purchase.

10. Customer service and complaints

For any enquiry, incident or complaint you may write to [to be completed in the company record] or call [to be completed in the company record]. We will handle your complaint as soon as possible.

Official complaint forms are available in accordance with Spanish consumer protection rules. As a consumer, you may also turn to the Consumer Arbitration Boards or the mediation services of your region to settle the dispute out of court.

Note: the European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025, so complaints can no longer be filed through it.

11. Severability

If any clause of these terms is declared void or unenforceable, the remainder shall remain valid and shall be interpreted as if that clause had never existed.

12. Applicable law

These terms are governed by Spanish law. In contracts concluded with consumers, any dispute shall be submitted to the courts of the consumer's domicile.

Last updated: 12-08-2026